Frequently Asked Questions

 

How to track a parcel ?

Great news ! all orders come with a tracking number attached once the order is dispatched ready to be posted, let us know ASAP if you cant find it and we'll happily re-send it.

Visit here to search your tracking number or how to use the mypost to track your orders and have more options -

https://auspost.com.au/using-our-tracking-service

 

Can I collect a parcel without a pickup card ?

​Great news !​ , you don't need the card to collect your item from the post office. All you need is some photo ID to prove who you are, and you can let the people know at the counter that you have something awaiting collection. They'll be able to retrieve it for you without a card.

 

You can via the pickup card (left at the frontdoor or letter box), email tracking alert, sms tracking alert or via using the tracking number given to see which post office your order has been sent to for collection. 

 

I missed my delivery what to do ?

You can via the pickup card (left at the frontdoor or letter box), email tracking alert, sms tracking alert or via using the tracking number given to see which post office your order has been sent to for collection and collect aslong as you have photo ID no card is needed.

The post office will keep your parcel for a minimum 10 business days free of charge before they return to sender.

Visit here for options on how to get someone else to collect your parcel if you cant make it or have the option to pay the post office a flate rate of $6.35 to have it redirected to a closer post office near your work or kids school etc.. for your conveinence.

https://auspost.com.au/receiving/collecting-missed-deliveries

 

What happens if I dont collect my parcel within 10 business days from the post office ?

 

The post office will keep your parcel for a minimum 10 business days free of charge before they return to sender.

If your parcel is returned to sender after 10 business days, your postage costs will need to be paid again to be able to post it back to your address again once it is received back to us.

We do not accept change of mind or refunds.

 

What happens to my parcel if I don't collect it from a parcel locker ?

 

Once your parcel arrives at a 24/7 Parcel Locker, you'll have 48 hours to collect it, starting from the time we send you an SMS and email notification. The 48-hour window doesn’t include weekends or national, state or regional public holidays. 

If you can't get to the Parcel Locker within 48 hours, we'll transfer your parcel to the Australia Post facility associated with that Parcel Locker. We’ll let you know by SMS and email where and when it will be ready for you to collect. If you don’t collect it within the next 10 business days, your item will be returned to sender.

 

What days to Australia Post deliver ?

Parcel deliveries begin at 7am every business day and end at 5pm.

Christmas periods they extend over the weekends only.